@font-face{font-family:'DM Sans';font-style:normal;font-weight:400 700;font-display:swap;src:url('/auth/dm-sans.woff2') format('woff2')}
@font-face{font-family:'Lora';font-style:italic;font-weight:400;font-display:swap;src:url('/auth/lora-italic.woff2') format('woff2')}
:root{font-family:'DM Sans',sans-serif;--navy:#101c32;--blue:#2854bf;--muted:#59647a;background:var(--navy);color:#f6f2e9;color-scheme:light;scrollbar-color:#62728d #101c32}
[hidden]{display:none!important}
::selection{background:#bed9f5;color:#101c32}
.complaint-header{max-width:1320px;margin:auto;display:flex;align-items:center;justify-content:space-between;gap:24px;padding:28px 48px;border-bottom:1px solid #314159}
.complaint-header .brand{gap:12px;font-size:23px;font-weight:650;letter-spacing:-.035em}
.brand-owner{display:block;font-size:11px;font-weight:400;letter-spacing:.025em;color:#b8c7dc;margin-top:2px}

.complaint-shell{max-width:1320px;margin:0 auto;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);column-gap:80px;row-gap:40px;padding:56px 48px 36px;align-items:start}
.complaint-context h1{font-size:clamp(44px,4.8vw,68px);line-height:1.04;font-weight:500;letter-spacing:-.035em;margin:0 0 22px;text-wrap:balance}
.complaint-context h1 em{font-family:'Lora',serif;font-weight:400;color:#b9d9f6;letter-spacing:-.035em}
.complaint-context>p{font-size:16px;line-height:1.75;color:#b8c7dc;max-width:43ch;margin:0}
.speakup-art{display:block;width:100%;height:auto;aspect-ratio:3/2;object-fit:contain;margin:16px 0 20px;border-radius:8px}



.complaint-form-panel{min-width:0;background:#f8f5ee;color:var(--navy);border:0;border-radius:16px;padding:36px;box-shadow:0 16px 44px #050d1c30}
.complaint-form-panel h2{font-size:29px;line-height:1.25;font-weight:600;letter-spacing:-.03em;margin:0 0 10px}
.complaint-form-panel .intro{font-size:14px;margin-bottom:28px}
.identity-options{border:0;margin:0;padding:0;display:grid;grid-template-columns:1fr 1fr;gap:10px}
.identity-options legend{font-size:14px;font-weight:600;margin-bottom:12px}
.identity-options label{display:flex;align-items:flex-start;gap:9px;padding:15px 12px;border:1px solid #a8b2c3;border-radius:9px;cursor:pointer;min-height:72px}
.identity-options label:has(:checked){background:#e4edf8;border-color:var(--blue)}
.identity-options input{margin:3px 0 0;accent-color:var(--blue);width:16px;height:16px;flex-shrink:0}
.identity-options strong{font-size:14px;font-weight:600;display:block;line-height:1.4}
.identity-options small{font-size:12px;color:var(--muted);display:block;margin-top:4px;line-height:1.4}
.field label span{font-weight:400;color:var(--muted)}
.field input,.field textarea{background:#fffefa;border-color:#a8b2c3;color:var(--navy)}
.field textarea{font:inherit;font-size:16px;line-height:1.65;width:100%;min-height:175px;padding:12px 14px;border:1px solid #a8b2c3;border-radius:9px;resize:vertical;caret-color:var(--blue)}
.field textarea::placeholder,.field input::placeholder{color:#657188}
.field textarea:focus-visible{outline:3px solid var(--blue);outline-offset:4px}
.field-help{font-size:12px;line-height:1.6;color:var(--muted);margin:8px 0 0}
.form-privacy{text-align:center;color:var(--muted);font-size:12px;margin:4px 0;line-height:1.6}
.complaint-trap{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}
.complaint-form-panel .submit{height:54px;margin-top:26px}
#complaint-receipt p{font-size:15px;line-height:1.7;color:var(--muted)}
#complaint-receipt .submit{text-decoration:none;font-size:15px}
.receipt-check{display:grid;place-items:center;background:#dcece4;color:#236249;border-radius:50%;width:48px;height:48px;margin-bottom:24px}
.receipt-reference{padding:18px 0;border-block:1px solid #d9ddd9;margin:24px 0}
.receipt-reference strong{display:block;font-size:21px;color:var(--navy);font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.complaint-footer{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr;gap:80px;border-top:1px solid #314159;padding-top:20px;color:#b8c7dc}
.complaint-footer p{font-size:12px;line-height:1.75;margin:0;max-width:62ch}
@media(max-width:1050px){.complaint-shell{gap:32px;padding:40px 32px 32px;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr)}.complaint-header{padding-inline:32px}.complaint-form-panel{padding:28px}.identity-options{grid-template-columns:1fr}.complaint-context h1{font-size:54px}.complaint-footer{gap:32px}}
@media(max-width:700px){.complaint-header{padding:18px 20px;gap:12px}.complaint-header .brand{font-size:21px}.brand img{width:36px;height:36px}.complaint-shell{display:flex;flex-direction:column;gap:28px;padding:30px 20px}.complaint-context{position:relative;width:100%}.complaint-context h1{font-size:43px;max-width:6.7em;margin-bottom:18px}.complaint-context>p{font-size:14px;max-width:45ch}.speakup-art{position:absolute;top:0;right:-4px;width:45%;margin:0;z-index:-1}.complaint-context h1{max-width:70%}.complaint-form-panel{width:100%;padding:26px 20px;border-radius:14px}.identity-options{grid-template-columns:1fr}.complaint-form-panel h2{font-size:26px}.complaint-footer{display:block;padding-top:20px}.complaint-footer p+p{margin-top:12px}}
@media(min-width:480px) and (max-width:700px){.speakup-art{width:40%}.identity-options{grid-template-columns:1fr 1fr}}